Help Center
Frequently Asked Questions
Find answers to the most common questions about Book My Gym.
Booking
Simply search for gyms near you, select your preferred gym and package, choose your date and time, and complete the payment. You'll receive a booking confirmation via email and SMS.
Yes, you can cancel your booking up to 24 hours before the scheduled session for a full refund. Cancellations made 12-24 hours before are eligible for a 50% refund.
Yes, you can book up to 30 days in advance. This allows you to plan your fitness routine ahead of time.
We recommend arriving 10-15 minutes before your session. If you arrive late, your session duration will be reduced accordingly. No refund is provided for late arrivals.
Payment
We accept all major credit/debit cards, UPI payments, net banking, and popular wallets through our secure Razorpay payment gateway.
Absolutely! All payments are processed through Razorpay, a PCI DSS compliant payment gateway. We never store your card details on our servers.
During checkout, you'll find a field to enter your coupon code. Enter the code and click "Apply" to see the discount reflected in your total amount.
Partner
Click on "List Your Gym" on our website. Fill in your gym details, choose a listing plan, and submit for verification. Our team will review and approve your listing within 48 hours.
Refund
Yes, if a gym is unexpectedly closed during your booked session, you will receive a full refund automatically within 5-7 business days.
General
You can reach our support team at support@bookmygym.com or call us at +91 1800-123-4567. Our support is available Monday to Saturday, 9 AM to 7 PM.
Still Have Questions?
Can't find the answer you're looking for? Reach out to our support team.
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