Refund Policy

1. General Policy

Refunds are handled on a case-by-case basis. Book My Gym facilitates refunds between users and gyms according to the gym's cancellation policy.

2. Day Pass / Session Bookings

• Full refund if cancelled 24 hours before the scheduled session
• 50% refund if cancelled 12-24 hours before the scheduled session
• No refund if cancelled less than 12 hours before or after the session

3. Membership Bookings

• Full refund within 7 days of purchase (cooling-off period)
• Pro-rata refund for unused months (minus administrative fee) within first 30 days
• No refund after 30 days of purchase, unless specified by the gym

4. How to Request a Refund

To request a refund, please log into your account, go to My Bookings, and click on "Request Refund" for the relevant booking. Alternatively, contact us at support@bookmygym.com.

5. Refund Processing

Refunds are processed within 5-7 business days to the original payment method. Bank processing times may vary.

6. Exceptions

Refund requests due to gym facility issues, medical emergencies, or other exceptional circumstances will be reviewed individually. Please provide supporting documentation.

7. Contact

For refund-related queries, contact us at support@bookmygym.com.